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Customer Support Service

As a professional consulting, customer support, service, and a technical support services company We provide businesses with professional consulting and support services in the areas of customer support, employees training, business process outsourcing, business development and marketing. We also provide technical support professionals to support customer support and services for your growing product lines round the clock.

Customer Support Structure

  • Products Technical and Support Services
  • By Phone, (Live branded Support)
  • E-mail Support
  • Online Live Chat Support

Our domains

Medical Insurance Back up Support & Services

  • Having hands on expertise in providing outsourcing services to health carriers. Our executive management and staff have extensive experience and knowledge in the health industry assuring quality at all levels of service.
  • We offer short or long term backup services to maintain claims turnaround, eliminate backlogs and/or allow the client to take on new business as opportunities arise, without concern of adding new personnel. We have the ability to provide services through the clients system. Think of us as your reliable backup to smooth out the unknowns of new growth or unexpected personnel changes.

Advantages of Outsourcing

  • Maintain consistent turnaround time
  • Quick solution for temporary claim backlogs
  • Provide experienced personnel to handle growth from new or existing business, for all areas of administration
  • Backup for vacation or extended time off situations

Outsourcing Services Available

  • Claims processing including dental only plans
  • Customer service
  • Eligibility/enrollment
  • Subrogation cases
  • Provider networks
  • Out of network claim settlements
  • Transplant centers of excellence
  • Utilization and case management
  • Carrier reinsurance quotes

Who Should Consider Outsourcing?

  • Start-up insurance companies needing assistance in claims, customer service or enrollment services
  • Existing insurance companies for back up support
  • Employer sponsored Medical Expense Reimbursement Programs (MERP)

IT (Tech Support) Out Sourcing and Services

Our IT outsourcing services allow business executives to retain control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients. With our managed Support services model, we assume responsibility for operations delivery. As an IT Support Services provider, we rigorously manage operations, focusing on quality and operational excellence. We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first.

Throughout our global IT outsourcing portfolio, we:

  • Collect information from you about your specific business needs
  • Process and analyze this information based on our deep technological expertise
  • Collaborate with you through every aspect of our offerings
  • Ensure alignment of your business objectives with round-the-clock support
  • Infuse thought leadership and innovation
  • Manage to the highest level of quality for service delivery  Enable you to transform your organization

International Travel Customer Support

tangible returns and savings for varied types of work- transaction processing, data management services, call center and critical customer interaction services. Our Services Include

Back Office

  • Fare Filing and assisting travel companies in fare construction and quote
  • Refunds Processing for partly or fully unutilized tickets across a variety of requests including e-tickets
  • Data Processing and reporting of ticket sale, unaccounted tickets, collections etc

Operations Support

  • Reservation and ticketing ensuring that booking details are sent to the customer either online or in paper
  • Online Processing - Online Sales Processing, Online Transaction Processing
  • Process PNR requests for travel companies including seat allocations, upgrades
  • Rescheduling travel details, updating the new travel dates and details

Front-Desk Services

  • Customer Service/ Support, Collections, Activations, Product Support, Lead Generation/Qualification, Database Updation
  • Help Desk
  • Email Management
  • Loyalty Program Management – Marketing, Promotion and Administration

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