Business Process Outsourcing

Customer Support Service

As a professional consulting, customer support, service, and a technical support services company We provide businesses with professional consulting and support services in the areas of customer support, employees training, business process outsourcing, business development and marketing. We also provide technical support professionals to support customer support and services for your growing product lines round the clock.

Customer Support Structure

Products Technical and Support Services
By Phone, (Live branded Support)
E-mail Support
Online Live Chat Support

Our domains

Medical Insurance Back up Support & Services

Having hands on expertise in providing outsourcing services to health carriers. Our executive management and staff have extensive experience and knowledge in the health industry assuring quality at all levels of service.
We offer short or long term backup services to maintain claims turnaround, eliminate backlogs and/or allow the client to take on new business as opportunities arise, without concern of adding new personnel. We have the ability to provide services through the clients system. Think of us as your reliable backup to smooth out the unknowns of new growth or unexpected personnel changes.

Advantages of Outsourcing

Maintain consistent turnaround time
Quick solution for temporary claim backlogs
Provide experienced personnel to handle growth from new or existing business, for all areas of administration
Backup for vacation or extended time off situations

Outsourcing Services Available

Claims processing including dental only plans
Customer service
Eligibility/enrollment
Subrogation cases
Provider networks
Out of network claim settlements
Transplant centers of excellence
Utilization and case management
Carrier reinsurance quotes

Who Should Consider Outsourcing?

Start-up insurance companies needing assistance in claims, customer service or enrollment services
Existing insurance companies for back up support
Employer sponsored Medical Expense Reimbursement Programs (MERP)

IT (Tech Support) Out Sourcing and Services

Our IT outsourcing services allow business executives to retain control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients. With our managed Support services model, we assume responsibility for operations delivery. As an IT Support Services provider, we rigorously manage operations, focusing on quality and operational excellence. We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first.

Throughout our global IT outsourcing portfolio, we:

Collect information from you about your specific business needs
Process and analyze this information based on our deep technological expertise
Collaborate with you through every aspect of our offerings
Ensure alignment of your business objectives with round-the-clock support
Infuse thought leadership and innovation
Manage to the highest level of quality for service delivery  Enable you to transform your organization

International Travel Customer Support

tangible returns and savings for varied types of work- transaction processing, data management services, call center and critical customer interaction services. Our Services Include

Back Office

Fare Filing and assisting travel companies in fare construction and quote
Refunds Processing for partly or fully unutilized tickets across a variety of requests including e-tickets
Data Processing and reporting of ticket sale, unaccounted tickets, collections etc

Operations Support

Reservation and ticketing ensuring that booking details are sent to the customer either online or in paper
Online Processing - Online Sales Processing, Online Transaction Processing
Process PNR requests for travel companies including seat allocations, upgrades
Rescheduling travel details, updating the new travel dates and details

Front-Desk Services

Customer Service/ Support, Collections, Activations, Product Support, Lead Generation/Qualification, Database Updation
Help Desk
Email Management
Loyalty Program Management – Marketing, Promotion and Administration

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